9. Invent - A special kind of action is invention. Creating new products and services,
coming up with new ideas to try out, and developing innovative methods and processes
can help transform an organization, industry, or a nation.
Generating new sources of customer demand, stimulating personal and organizational
growth, and rethinking the existing rules of the road can help an organization develop,
thrive, and endure.
Knowledge management can help trigger the imagination by providing a continually
replenished source of ideas and experiences.